Working for Fair Trade Export means working with a group of dedicated and talented team players. Fair Trade Export is looking for self-motivated, professional, and enthusiastic individuals who want to work in a fast-paced, training and development focused company. Being a part of a fast-growing online brokerage firm, our employees are accessible to cross-functional trainings to advance their skills, to thrive, and to develop a wider scope of work and insights.
To be a part of the team, click on the following positions to learn more about the opportunities.
Cashier Representative
What you'll be doing:
- Process banking related services and products such as wire transfer, checks, and electronic fund transfers;
- Process quick and flawless financial transaction in accordance with policies and procedures to ensure operational excellence;
- Execute retirement account’s contribution and distribution;
- Securities position validation and transfers;
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and company assets;
- Other job duties as assigned.
- 0-3 years Retail Banking experience.
- Proficient in English and Chinese including speaking, writing, and typing.
- Ability to work in a fast-paced environment and work well under pressure.
- High degree of accuracy.
- Ability to multi-task/prioritize/time manage towards meeting deadlines.
- Permanent Authorization to work in the United States without sponsorship is required as the company will not pursue visa sponsorship for this position.
Fair Trade Export provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fair Trade Export complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Service Representative
What you'll be doing:
- Daily phone/email/chat interaction with customers regarding investment product information and services;
- Provides services at every customer interaction to create a positive customer experience and ensures that the customer’s needs are met;
- Provides exceptional Customer Service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel;
- Customer Service Representatives Assesses customer information and provides appropriate product and service solutions;
- Maintains strong product knowledge and champions core service values;
- Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate;
- Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs.
- Critical thinking and problem-solving skills.
- Empathy and excellent Communication skill.
- Ability to work in a fast-paced environment and work well under pressure.
- Bachelor’s degree in Finance or Economics preferred.
- Bilingual Chinese/English skill including speaking, writing, and typing.
- 1-2 years of Customer Service experience preferred.
- Permanent Authorization to work in the United States without sponsorship is required as the company will not pursue visa sponsorship for this position.
Fair Trade Export provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fair Trade Export complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to Apply
Email resume and cover letter to: fthr_dept@fairtradeexport.comInstructions:
- Attach your resume with a cover letter
- Put your full name and the job title on the Subject Line
Benefits
- Health, dental, vision
- 401k
- Bonus based on performance